Privacy Policy

1. Introduction

PostZona ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media marketing automation platform.

By using PostZona, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us when you:

• Register for an account (name, email address, password)
• Create business profiles (business name, description, industry)
• Connect social media accounts (Facebook Pages, Instagram accounts)
• Upload content (images, text, brand assets)
• Make payments (payment information processed by Stripe)
• Contact our support team (support inquiries, feedback)

2.2 Automatically Collected Information

When you use our platform, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Performance data (error logs, API response times)
• Cookies and similar tracking technologies

2.3 Third-Party Information

When you connect your social media accounts, we receive:

• Facebook Page access tokens (encrypted and stored securely)
• Instagram account information
• Page/account metadata (name, profile picture, follower count)
• Post performance metrics (likes, comments, shares)

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Process your transactions and manage your account
• Generate AI-powered content for your campaigns
• Schedule and publish posts to your social media accounts
• Analyze campaign performance and provide insights
• Send you service-related notifications and updates
• Respond to your support requests
• Detect and prevent fraud and abuse
• Comply with legal obligations
• Improve our services and develop new features

4. Data Sharing and Disclosure

4.1 Service Providers

We share your information with third-party service providers who perform services on our behalf:

• AWS S3: Cloud storage for images and content
• OpenAI: AI content generation
• Stripe: Payment processing
• SendGrid: Email delivery
• Google Analytics: Usage analytics
• Sentry: Error tracking and monitoring

4.2 Social Media Platforms

We share content with social media platforms (Facebook, Instagram) based on your explicit instructions to publish posts.

4.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Government or regulatory requests
• Enforcement of our Terms of Service
• Protection of our rights, property, or safety

5. Data Security

We implement industry-standard security measures to protect your information:

• AES-256 encryption for sensitive data (social media access tokens)
• HTTPS/TLS encryption for data in transit
• Secure password hashing with bcrypt
• Regular security audits and penetration testing
• Access controls and authentication requirements
• Rate limiting and DDoS protection
• Input validation and SQL injection prevention

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records and analytics

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it by law.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured format
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing
• Withdrawal: Withdraw consent at any time

To exercise these rights, please visit our Data Deletion Instructions page or contact us at privacy@postzona.com.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze usage patterns
• Improve platform performance

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our platform.

9. Children's Privacy

PostZona is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at privacy@postzona.com.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: